Angeline is a priority customer and she just got a call from her “certified $$ lender” inviting her to a talk but she politely declines as she’s busy on the given date. Henry who just called Angeline knows having an extra customer in the list would make a difference but who knows she turned him down. What does Henry do now? Tell his boss that most of the customers that he calls are either not interested or are busy on that date. But knowing his boss’s eccentric thinking, it would do him no good in telling him either so-called “reasons”. Why not, you ask? It’s the truth. But would his boss want to know the truth? Would YOU as a boss want to know the truth?
Sounds familiar? Sometimes you go the extra mile for your customers but they totally push you away. And if you don’t go the extra mile, you’re deemed to be a lousy sales personnel or customer service executive which basically spells out you’re a lousy employee in the eyes of your manager.
Again the question arises, do you tell your boss what has been transpired between you and the customer? You spend time with the customers on the phone, face to face more often than with your mother so doesn’t that count as knowing them better but NO, your boss thinks they are so much more superior to you; hence their ideas are “wonderful” and feasible. It doesn’t matter to them when customers have given their feedback. Goes in through one ear and out the other. What happen to “sharing” of ideas or “We’re always open to ideas or comments from our employees”? Or is it just a matter of comforting lies when you first step foot into the organization?
I do wonder at times how organizations win Best Employer of the Year award. What are they judge based on? Can anyone tell me how do these organizations win such an award?
Sounds familiar? Sometimes you go the extra mile for your customers but they totally push you away. And if you don’t go the extra mile, you’re deemed to be a lousy sales personnel or customer service executive which basically spells out you’re a lousy employee in the eyes of your manager.
Again the question arises, do you tell your boss what has been transpired between you and the customer? You spend time with the customers on the phone, face to face more often than with your mother so doesn’t that count as knowing them better but NO, your boss thinks they are so much more superior to you; hence their ideas are “wonderful” and feasible. It doesn’t matter to them when customers have given their feedback. Goes in through one ear and out the other. What happen to “sharing” of ideas or “We’re always open to ideas or comments from our employees”? Or is it just a matter of comforting lies when you first step foot into the organization?
I do wonder at times how organizations win Best Employer of the Year award. What are they judge based on? Can anyone tell me how do these organizations win such an award?
3 comments:
they get best employer award becos the survey was done in european countries... where the employee protection legislation is very strict and they such companies have no choice but to treat them properly.
you mean there is something called best employer? hahaha...
ok, ok, just kidding. I think organisations would want to get these kind of awards either:
i) as Zewt put it, or
ii) someone up there realised they were once employees and they wanted to help other similar sad stories working and breathing beneath them; or
iii) these organisations are run by eccentrics like Googles...
hmmm...I go for the Zewt suggestion since that is the norm...
Zewt: I believe that's true for overseas but Malaysia I doubt it eh.
Anonymous: I don't know who came up with the award but it's kinda amusing.
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