INCOMPETENT JABATAN PENDAFTARAN NEGARA MALAYSIA

What was supposed to be my happiest day of my life is marred with episodesof ugly and repulsive scenes due to the lack of judgement and incompetent staff atJabatan Pendaftaran Negara (JPN) at Putrajaya.

My fiancée and I arrived at JPN with the rest of our family members at 8.10am and took a number to register for our marriage. When it was our turn to be served, we were asked to provide the Identification Card (IC) of our respective witnesses but upon checking, the officer questioned me about my witness which happens to be my father. He asked whether my father is around, and I pointed out my father to the officer. Never would I imagine them telling me this. They can actually tell me that in their system my father is deceased!!!! I mean how good can this get?? We’ve heard of plenty of other sorts of stories where people actually registered to vote but they are classified as deceased. We’re facing the same problem now!! The officer in charged, told us to go up to the next level to get the problem rectified. Thank you very much. No help there and I am not surprised. I would be more surprised if they offered to help get it changed. I think I would have fainted or strike a jackpot should they offer to help!

We went up to the 2^rd level to see the officer at the counter and explained the problem. Another “excuse” was given. He told us that we need to proceed to the 3^rd level and look for ANOTHER OFFICER. We had to wait for the officer in charge because the person is busy. Busy yakking and laughing on the phone is more like it. We waited for a whole 10 minutes before we decided; we might as well not lose anymore precious time and change to another witness.

We came back down and use my mum’s IC to be presented for witness instead. We were now served by a different officer. A lady officer this time. After keying in and changing the details, lo and behold, she now tells me that in the system, there is something wrong with MY NAME now!! Seriously, I have no idea how these people do their job!! First they make a mistake of putting the wrong information in my dad’s IC chip. Now it’s my name that is wrong??!! How come you did not tell me the last round you guys verified my IC when I submitted my form in June 20007 you brainless IDIOTS!!!!!

All in all, none of the officers bothered to say a single sorry or actually try to offer to rectify the problem; instead they asked us to settle the problem ourselves. Typical government officer standard attitude!!!! And yet to think that we’re going forward into the future, it’s more like we’re going backwards into the olden days. So what’s the point of spending billions and billions of Ringgit on all that architecture in Putrajaya when your people are still incompetent and still do their job so carelessly??!! Why not use the money to spend in training up the people and upgrading the system instead??!! And yet to think that the government are questioning why more and more youngsters are going overseas to work and not coming back. Think people! Think! With what is left of your brains!!!